FAQ's
Please check our FAQ list and for any further inquiries, visit the Contact Us page.
FAQ
SHIPPING
Where do we ship to?
Where do you ship from?
What is the delivery timeline?
What are the duties and fees?
How do I track my order?
Can I cancel my order / change my shipping address?
Why is my order being returned back to Korea?
What carriers are available?
How do I view my order confirmation?
Why is my order being canceled?
FAQ
Returns / Refunds / Exchanges
What is the return policy?
What is the exchange policy?
How much is the return shipping fee?
Where do I send my return?
When will I get my refund?
FAQ
Warranty
Do you offer a warranty?
FAQ
Jewelry Care
How to wear your jewelry?
How to store your jewelry?
Your jewelry deserves the right care and placement to keep its shine to last long.
Follow our instructions to store your jewelry in its best quality.
- After worn, wipe the surface with a soft cloth and make sure that it is completely dry before putting it back in the case.
- Always keep the jewelry in Didier Dubot's pouch individually to prevent scratches and/or damage to the chains/bands/stones/etc.
- Store them in cool, dry places, avoiding direct sunlight. Sudden heat/pressure/force could loosen the stones that are delicately held in place, and sun exposure over time can cause discoloration to certain gemstones.
- Seal silver jewelry in airtight boxes or plastic covers that can prevent oxidation and tarnish.