Q - Do you ship Internationally?
Q - What duties & fees are involved when shipping to one of the countries listed?
YES! DIDIER DUBOT currently ships to the following countries directly from South Korea:
✔ PLEASE NOTE:
- Free shipping to Australia due to COVID-19 has been suspended.
- We do not ship to China and Hong Kong, but we have offline stores there.
Please check out the store list on 'Stores' page or below:
1) L2-14a, Chengdu Yintai Center
No.1199, north section of Tianfu avenue, high tech zone, Chengdu
1) Hysan Place +852 2652 6922
301A, 3/F, Hysan Place, No. 500 Hennessy Road, Causeway Bay, Hong Kong
2) K11 Musea +852 2115 4211
Kiosk LA104, Level 1, K11 MUSEA, Victoria Dockside, 18 Salisbury Road, Tsim Sha Tsui, Kowloon
3) Mira Place +852 2652 1811
Kiosk LG-B, 1/F, Mira Place 1, 132 Nathan Road, TsimShaTsui, Kowloon
♡ We work hard on finding reliable logistics partners to be able to ship to even more countries as it is our mission to promote Korean designers made products worldwide!
Q - Where will my order ship from & how long will it take to arrive?
- Duties and taxes depending on your country's customs laws.
- Payment of any duties and taxes is the responsibility of the recipient and these fees are collected at the time of delivery.
- Customs policies vary widely, so please contact your local customs office if you would like further details.
✔ PLEASE NOTE:
- DIDIER DUBOT neither has any control over or responsibility for these charges and cannot estimate the amount.
Q - How do I track my package?
- All orders are shipped out of South Korea, Seoul.
- Orders take 3-12 business days TO PROCESS depending on the inventory and popularity of the products. Depending on the status of our manufacturers, some products may take longer.
- For all international countries, your package will ARRIVE within approximately 15 - 30 business days with standard shipping. You will receive a shipping notification e-mail with tracking number information when we hand over your package to a carrier.
Q - Why is my order being returned to Korea?
- Once your order is shipped out, you will receive an email regarding tracking number and tracking URL information.
- You can also find information on your shipment at My Account > My Orders.
Q - What is your delivery method?
- In case of the absence of addressee or uncleared customs, packages are sent back to the sender as failed delivery.
- We do not take responsibility for wrongly typed addresses, so please double-check before you make your payment.
Q - Will I receive my order confirmation?
- In the case of international shipping, the delivery carrier differs depending on the type of product, weight (including box weight), and quantity.
- Usually we ship to global locations via EMS Korea, DHL or FEDEX.
Q - I received a message that my order has been cancelled
- If you place an order at DIDIER DUBOT, you will receive your order confirmation email with order number and order summary information.
- You can also check how your order is being processed through order / shipping confirmation.
- We apologise for the notice. Due to material stocks/availability, some orders may not be completed; our DIDIER DUBOT representative will contact you via email upon cancellation or changes in your order. Thank you kindly for your understanding.