FREE WORLDWIDE SHIPPING (Shipping to Australia & Hong Kong has been suspended) | SIGN UP & GET A 35$ GIFT CARD

WE ARE AT YOUR SERVICE

Your questions matter to us. Please check our FAQ list and for further inquiry, kindly fill out the e-mail form and our client representative will get back to you shortly.

HOW IS THE ORDER PROCESSED? (STEP BY STEP)

1. Place your order
2. Packaged in South Korea
3. Shipped to global locations via DHL / FEDEX / ETC

SHIPPING

YES! DIDIER DUBOT currently ships to the following countries directly from South Korea:

Austria
Azerbaijan
Bangladesh
Belgium
Brazil
Cambodia
Canada
Chile
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
India
Indonesia
Ireland
Israel
Japan
Kenya
Luxembourg
Malaysia
Mexico
Mongolia
Netherlands
New Zealand
Nigeria
Norway
Oman
Philippines
Poland
Qatar
Russian Federation
Saudi Arabia
Singapore
Slovenia
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Tanzania
Thailand
Turkey
Ukraine
UAE
UK
USA
Uzbekistan
Vietnam
______________________________________________________________________ ✔ PLEASE NOTE: - Free shipping to Australia due to COVID-19 has been suspended. - We do not ship to China and Hong Kong, but we have offline stores there. Please check out the store list on 'Stores' page or below: China: 1) L2-14a, Chengdu Yintai Center No.1199, north section of Tianfu avenue, high tech zone, Chengdu Hong Kong: 1) Hysan Place +852 2652 6922 301A, 3/F, Hysan Place, No. 500 Hennessy Road, Causeway Bay, Hong Kong 2) K11 Musea +852 2115 4211 Kiosk LA104, Level 1, K11 MUSEA, Victoria Dockside, 18 Salisbury Road, Tsim Sha Tsui, Kowloon 3) Mira Place +852 2652 1811 Kiosk LG-B, 1/F, Mira Place 1, 132 Nathan Road, TsimShaTsui, Kowloon ______________________________________________________________________ ♡ We work hard on finding reliable logistics partners to be able to ship to even more countries as it is our mission to promote Korean designers made products worldwide!
Due to COVID-19, shipping to Australia has been suspended.
- Duties and taxes depending on your country's customs laws. - Payment of any duties and taxes is the responsibility of the recipient and these fees are collected at the time of delivery. - Customs policies vary widely, so please contact your local customs office if you would like further details. ✔ PLEASE NOTE: - DIDIER DUBOT neither has any control over or responsibility for these charges and cannot estimate the amount.
- All orders are shipped out of South Korea, Seoul. - Orders take 3-12 business days TO PROCESS depending on the inventory and popularity of the products. Depending on the status of our manufacturers, some products may take longer. - For all international countries, your package will ARRIVE within approximately 15 - 30 business days with standard shipping. You will receive a shipping notification e-mail with tracking number information when we hand over your package to a carrier.
- Once your order is shipped out, you will receive an email regarding tracking number and tracking URL information. - You can also find information on your shipment at My Account > My Orders.
- In case of the absence of addressee or uncleared customs, packages are sent back to the sender as failed delivery. - We do not take responsibility for wrongly typed addresses, so please double-check before you make your payment.
- In the case of international shipping, the delivery carrier differs depending on the type of product, weight (including box weight), and quantity. - Usually we ship to global locations via EMS Korea, DHL or FEDEX.
- If you place an order at DIDIER DUBOT, you will receive your order confirmation email with order number and order summary information. - You can also check how your order is being processed through order / shipping confirmation.
- We apologise for the notice. Due to material stocks/availability, some orders may not be completed; our DIDIER DUBOT representative will contact you via email upon cancellation or changes in your order. Thank you kindly for your understanding.

POLICY FOR RETURN / REFUND / EXCHANGE

To proceed with refund/exchange, we must first process order cancellation. Please note the following conditions before requesting order cancellation: - Goods withdrawal period is within 7 days from the date of receipt of the goods as indicated by the delivery carrier; however, Didier Dubot records every item before it is packaged and shipped out and if there are discrepancies between the photos, refund may not be available. - In order for a full refund, the customer must provide a photo of the product within the 7 days of receipt. - Except for faulty products, notable defect at the time of delivery, the customer is responsible for all return shipping cost for exchanges/refund/repair. - Any damage caused by the customer will not be applicable for 7 day exchange/return, including but not limited to water damage, heat, accidental breaking of the stones/chains/bands. - NOTE: Some of the special offer products are not available for exchange/return, so please refer to the product details of each product before purchasing.

HOW TO RETURN

STEP 1: Email didierdubotglobal@gmail.com if you're not satisfied with your purchase and we'll provide you with further instructions on where returns should be shipped. STEP 2: If you want to return a product, the customer pays the shipping cost back. Please note that the product should be unused and with all labels left. Refund for the returned item is made to the original buyer's payment method after the return has been received and approved by us. Arrange your own return and send us the return receipt from the delivery courier. STEP 3: Pack the item, secure it tightly and have arrange the courier to have it picked-up. STEP 4: Once the item has been returned safely to our Seoul Office, refund process will begin.

WARRANTY: CARE & REPAIR

- Underweight: available for exchange/refund - Any discrepancies between product description and the actual product received: available for exchange/refund - Warranty is available for (1) one year from the date of purchase and buyer will be responsible for shipping: (1) one year free repair service is provided for only the following: breaking of chains / discoloration / peeling off of the plating - For any other inquiry, please contact the original seller

LUXURY GIFT BOX SERVICE

To show our appreciation to our customers, DIDIER DUBOT offers luxury gift box for all our customers. Included: luxury gift box, official warranty. * Please note that the ribbons are not included*

CONTACT US

Your questions matter to us. Please check our FAQ list and for further inquiry, kindly fill out the e-mail form and our client representative will get back to you shortly.

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